Fast & Free Shipping Qualifying orders over $39 ship free in the contiguous United States.
- Fast & Free Shipping orders are processed in 1-2 business days from the date that the order was placed.
- Fast & Free Shipping is only available to the lower 48 states.
- Fast & Free Shipping is only available to physical addresses, and not available to PO Box addresses.
- Order must contain $39 worth of qualifying items to ship free. Non-qualifying items may still ship on the same order (and will be charged for shipment).
- May be used in conjunction with a promotional code or gift certificate. The qualifying amount is the total amount of the products purchased before the promotional certificate is applied.
Paid Ground Shipments
- Paid ground shipments are processed in 1-2 business days from the date that the order was placed.
- Orders placed by 1:00 pm on a business day will ship that day. Orders placed later than 1:00 pm, or on weekends/holidays, will ship the following business day.
Freight Shipments Some large or heavy items, marked with a Truck Freight Logo in their product detail, must ship on a pallet via a freight carrier.
- The Freight cost calculation is done at the checkout process and is based on freight items.
- Because we ship large volumes we receive a discount. This discount is passed on to you.
- Freight cost is based on the following: Item weight, item volume, whether your address is marked as residential or business, and if a liftgate is required on the delivery truck.
- Generally, shipping to a business location will be cheaper than a residential location.
- A lift gate option must be selected at checkout if the destination does not have a forklift or loading dock. If a liftgate is not selected and the freight company determines it is necessary to unload your freight you will then be charged for a liftgate along with a surcharge for the trucking company having to drive the larger truck back to the depot and return with a smaller liftgate truck.
- Freight orders will take 2-4 business days to process in our warehouse, and generally add an additional day to the transit time. (IMPORTANT: During Covid19 please check each shipping type at checkout for lead times)
- If the address is designated as a “Limited access delivery” by Freight Companies, those charges may be billed to you directly by the freight carrier.
- Our Web checkout will automatically quote one pallet per item. If you are ordering multiple smaller freighted items and think they might fit on one pallet please call 1-800-600-0033 for a custom freight quote.
APO and FPO Military Shipments We have shipped to APO and FPO military addresses since 1995! We have a lot of friends and supporters in the military!
- All APO/FPO orders are shipped via USPS.
- APO/FPO orders do not qualify for free shipping.
- We cannot send drop ship or freighted items to APO/FPO addresses.
- Deliveries to APO/FPO zip codes that start with any number other than 9 may take up to 21 days for delivery.
International Shipments We do ship internationally. All International shipments are sent via USPS Priority Mail International.
- In Stock orders ship within 2-4 business days. (IMPORTANT: During Covid19 please check each shipping type at checkout for lead times)
- International shipments are shipped at your own risk. We will not be able to replace items that are damaged in shipment.
- Perishable items are shipped at your own risk. We will not be able to replace any perishable items.
- USPS will fill out the paper work for any customs before it ships, however, the receiver is responsible for any duties and taxes.
- USPS tracking information will be far less detailed than other carriers.
- Please check with your country’s customs laws prior to finalizing an order. It is possible ingredients, yeast, and/or any other items may not be allowed to be imported.
- If an order is rejected at customs and returned to us or returned to us by the carrier for any reason, we will refund you excluding perishable items and shipping charges.
- If using a forwarding company, we are not responsible for any missing or damaged items once that company accepts delivery from us.
- Please be aware that all of our electrical equipment is wired for 110 v with US standard plugs unless otherwise noted.
- If you have any questions or concerns, please contact our customer service department at 954-546-1444 or email@example.com.
Sorry, because most Raw Brewing Co. – Kombucha.com items contain food, we do not offer returns. Please contact our customer service department at 954-546-1444 or firstname.lastname@example.org for additional questions.