Kombucha.com Live Culture Guarantee
At RBC we're committed to setting you up for success in your brewing journey with a live, active, and healthy culture. To be eligible for our Live Culture Guarantee, it is imperative to adhere to the following Terms & Conditions, designed to foster a successful brewing experience:
1. Initiate Your Brew Promptly
Initiate your brew within 3 days of delivery. Your SCOBY has traveled and is hungry, so starting promptly ensures it remains vibrant and healthy. Ensure your brew is at room temperature before introducing the SCOBY to prevent heat damage.
2. Product Registration
Register your product at kombucha.com/register with photos of your initial setup within 3 days of delivery. This step welcomes you to the RBC family and allows us and the community to offer guidance, helping to preemptively address any potential issues.
3. Optimal Temperature Maintenance
Maintain a consistent temperature between 74-84°F throughout the fermentation process. This range is vital to prevent mold development, which is more likely to occur below 74°F. Adhering to this guideline ensures the safety and quality of your brew. Remember, not all cultures are the same -- following our instructions is imperative.
4. Timely Communication
If you encounter any concerns or questions, reach out to us at kombucha.com/support within 10 days of delivery. We are here to assist you promptly, and this timeframe allows us to provide the most effective assistance, helping to rectify any issues. After 10 days, it becomes challenging to identify the source of issues.
Note: It is important to follow these guidelines correctly. While we are here to support you, we encourage attention to detail and personal responsibility in the brewing process. Mistakes happen, even for experienced brewers. We appreciate your understanding that we cannot assume responsibility for errors made during the brewing or fermentation process. We are here to guide you in avoiding common pitfalls and fostering a successful brewing experience.
Thank you for choosing RBC. Let's brew excellence together!